Author Archives: sue-master-login

Communicating with Confidence – Inside Out and Outside In

  • Would you like to feel 100% confident in all your business face-to-face interactions?
  • Do you need to make an immediate, positive impression on people you meet in business?
  • Would you like to refresh your business image?
  • Do you want to feel prepared for any situation your business throws at you?

Communicating with Confidence is a workshop for women in business who want to give the best impression to everyone they meet, personally and professionally. Read more

Presentation Skills Package

We offer a full package for helping you design and deliver a knock out presentation. This includes objective setting, audience focus, content, structure, visual aids and rehearsal. Alternatively, if you are a more experienced presenter and need more of a “top up”, you can select the parts of the package that suit you. Read more

Building Relationships to Build Your Business

Trust is at the core of building strong business relationships. In today’s fast moving world, we need to be able to build trust quickly with the people we meet, to create a strong first impression and maintain it as people get to know us better.

In this workshop, we explore what makes people trust each other and then use this knowledge to plan how to create this trust in our everyday business conversations. Read more

Crucial Conversations Circle

We can all identify the conversations that matter most to us in our business, the conversations that really make a difference to our customers and staff. With clients, it may be an initial consultation or presenting the results of our work. With staff, it may be giving difficult feedback, explain a new strategy, a recruitment interview or a performance management discussion. Read more

To report back or not to report back? That is the question

When you are running workshops with small numbers of people it’s relatively easy to make sure everyone hears what others are learning, appreciates the ideas they are generating and grasps the suggestions they are making. But with larger groups this becomes much more difficult. Many event organisers avoid the issue and hope for the best that learning is shared “by osmosis” or by changing the composition of groups periodically throughout the event. But there is a better way….. Read more

Improving performance

Why the feedback sandwich is leaving people hungry.

As a rookie manager one of the first things I was recommended to help my team develop was to use the feedback sandwich.  Putting a “positive” before the “negative” then adding in another “positive” afterwards has for many years been the gold standard piece of advice for giving feedback to help someone learn and develop.

So why is feedback not working? Read more

Good questions for networking

Although it is a key part of building business, many people fight shy of networking events because they fear they won’t know what to say.

We often get hung up on what to say about our business and how to “sell” ourselves – yet the real skill in networking is about asking questions. Questions not only show you are genuinely interested in the people you are talking to but they also help you find out about them and their business – so you can work out how best you can help them.
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Working with different styles

Working with different styles
People have very different ways of seeing and relating to the world around them. We all know people who we feel are “on our wavelength” and similarly those we feel are “on another planet”.

If you can work out which ways a person is seeing and relating to the world you can:

  • appreciate their perspective better
  • create rapport with them and build your relationship through “borrowing” their way of experiencing the world
  • use their preferences to help you persuade them of your ideas
  • understand why there might sometimes be friction between you Read more

Building Rapport

Rapport happens when you feel you and another person are working together on the same wavelength. It’s something that happens naturally when people know each other well and enjoy each other’s company. It is crucial to find this with your clients, prospective clients and staff so here are some ways you can help it to happen more quickly. Read more