What we do

Building Business – External Communication

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Would you like to differentiate your business by its customer care and relationships?

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Do you struggle to clearly articulate what your business does?

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Do you go to business networking events but feel they are not getting you anywhere?

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Do you dread meeting and making “small talk” with new people even though you know you it’s good for business?

These are all examples of the times in our business lives when crucial conversations are needed but may not come easily. This is where we help. Our clients tell us that we help them feel braver, stronger and more empowered to tackle these communication challenges.

At SCA we believe that the distinction between the people in our business and those outside it is out of date. The more we can work towards a common goal of win/win with our clients, customers and suppliers the better, as this creates long lasting trusted relationships which are the foundation of business success and growth. We know that external relationships aren’t always plain sailing which is where we help – taking some of the emotion out of the “difficult conversations”.

What we do - Sue Carruthers

We help our clients with the crucial conversations that help them build relationships with customers, clients and suppliers such as:

  • Presenting at conferences
  • Conversations and talks at networking events
  • Running training workshops to give tasters of what you do
  • Videos on your website and You Tube channel
  • Strategy consultations
  • Service review conversations
  • Visits with customers and potential customers

Building Business – Internal Communication

Question

Would you like your staff to be more energised, engaged and committed to their work?

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Do you wish your people would do that little bit more or go that extra mile?

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Would you like to create a workplace that others envy and want to be part of?

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Do you believe that your people are your best asset – but it’s easier said than done to harness this and translate it into action?

Some people call it employee engagement – we call it good business sense! The successful businesses of the future will be those who recognise that their people are their main asset and create a working environment where people can thrive and contribute the best they can – for the mutual benefit of themselves and the organisation they work for.

At SCA we believe that the workplace should be a great place to be – rewarding and meaningful with the right amount of challenge and support for each of us. After all we spend a lot of our time at work – recent research has shown that in the UK we work the longest hours of the G7.

Technology has already replaced people in many areas of work so success in the 21st Century will not come from automation and speeding up processes it will come from innovation, creativity, knowledge sharing and spark – all of which need an open, encouraging and blame free environment.

For those sectors where cuts, downsizing and “working smarter not harder” are still the norm, engaging and motivating staff is even more important – not only might these people be tempted to move to organisations where the more obvious rewards are greater but working in such a challenging climate can erode just the innovation, productivity and performance that are so much needed.

What we do - Sue Carruthers

We help our clients with the crucial conversations that make management more effective and foster employee engagement  such as:

  • Setting and managing expectations within teams and between managers and staff
  • Giving feedback
  • Delegation conversations
  • Coaching conversations
  • Coffee machine conversations
  • Performance reviews
  • Training workshops
  • Strategy consultations
  • Awaydays